How many items come in a pack?
We currently offer a choice of 5, 7 or 10 items iconic and unique to Cleveland. We plan on rolling out more pack options in the future so stay tuned!
How much is shipping?
Shipping is free anywhere in the U.S. with USPS Priority or UPS Ground.
What Size is a Pack?
We currently use two different size boxes. Typically we use a 12 x 9 x 4" box for the 5 and 7 pack and a 14 x 11 x 4" size box for a 10 pack.
How soon will my pack ship?
We typically ship orders the next day, however it could take up to 72 hours. Orders that are placed on Saturday or Sunday will typically ship Monday or Tuesday. If you need your pack shipped out ASAP please let us know in the special instructions box during checkout.
Will I get a tracking number?
Yes, as soon as we create a shipping label an email is sent out with tracking information.
What kind of items can be included in the pack?
Our selection and inventory constantly changes. To see some examples of items that we carry please visit our "example product" page.
Can I only have the items I want in the pack?
Absolutely! All of the packs are fully customizable and you pick only the items that you want.
I'm buying a pack as a gift, can I ship it to a different address than my billing address?
Most of the orders we receive are gifts, so shipping to a different address is no problem at all!. Simply click the "This is a gift" checkbox on the cart page and you will be able to enter the recipients address and add a personalized note to the order.
Do you ship internationally?
Yes, we do! There is an additional $30 per pack charge for international orders. All international orders are shipped with USPS First Class with limited tracking information. Tracking details depend on the country you ship to.
Can you include alcoholic beverages in the packs?
No, we cannot ship any alcohol. However, we include merchandise from local breweries such as: Great Lakes, Fat Heads and others.
Do you offer discounts for bulk orders?
Yes! Please get in touch with us via our contact form so that we can create a custom order for you.
Do you offer corporate or wedding packs?
Yes, we do! We are able to customize packs specifically for your event. Please fill out our contact form.
Do you deliver locally?
Yes, we do! We currently deliver to the following zip codes: 44140, 44145, 44070, 44138, 44116, 44107, 44135, 44111, 44102, 44144, 44113, 44109, 44142, 44135, 44109, 44130, 44017, 44130, 44134, 44131, 44125, 44105, 44104, 44103, 44133, 44147, 44141, 44067.
Can I order now and schedule a later delivery?
Yes, when placing your order please write special instructions for us on the checkout page letting us know when you would like your order delivered. Please note: We will ship your order on time, however we cannot guarantee that your order will be delivered on this date due to shipper delays.
Can you ship to a military APO / FPO address?
Yes! We offer FREE shipping to military APO / FPO addresses! Please make sure the address is accurately typed in during check out and that you leave the country as USA.